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Here 24/7 (Waterloo Wellington)

About​

Here 24/7 is the “front door” for addictions, mental health, and crisis services across Waterloo Wellington. You can call anytime to get support, crisis help, and connections to services.

Coverage​

  • Waterloo Region and Wellington County (Waterloo Wellington)

Who it’s for​

  • People in Waterloo Wellington seeking addictions, mental health, or crisis support
  • People looking for referrals, intake/assessment, or help navigating services

Contact​

  • Call: 1-844-437-3247

Hours​

  • 24/7/365 (the website states you can call “anytime”.)

Languages​

Not listed on the Here 24/7 website. (The site notes 9-8-8 offers English/French support.)

What to expect when you call or text​

When you contact Here 24/7, staff will talk with you about your needs, attend to immediate concerns (including crisis), and may complete an intake/assessment in the same call or schedule a time. You may be asked for information such as your name and date of birth, and the site notes you can choose to remain anonymous if you’re not comfortable sharing identifying details.

Here 24/7 also notes:

  • They use a universal suicide screening approach (they may ask everyone questions about suicide).
  • At high call volume times, you may wait on hold; you can also leave a voicemail and expect a return call.

Privacy and safety approach​

Here 24/7 (CMHA Waterloo Wellington) states it follows Ontario health privacy and security standards and explains how personal health information may be used and shared within your circle of care.

Sources​

Last compiled/checked: December 23, 2025