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Distress Centre of Ottawa and Region

About​

The Distress Centre of Ottawa and Region operates a 24/7 Distress Line (emotional support) and a 24/7 Crisis Line (serious mental health crisis support with connection to crisis teams).

Coverage​

Primarily Ottawa and the Champlain region (Ontario).

Who it’s for​

Distress Line​

  • Anyone in distress who needs emotional support (all ages)

Crisis Line​

  • People experiencing a serious mental health crisis (16+), as well as family or friends calling with concern

Contact​

Distress Line (24/7)​

  • Ottawa Distress Line: 613-238-3311

Crisis Line (24/7)​

Hours​

  • 24/7/365

Languages​

  • Distress Line: English and French
  • Crisis Line: English and French

What to expect when you call or text​

Distress Line​

A responder can provide emotional support, crisis intervention, suicide risk support, and referrals to community resources.

Crisis Line​

A responder will assess and support your situation and, if needed (and with consent), connect you to the local Crisis Team.

Privacy and safety approach​

The Crisis Line states that calls are confidential. The Crisis Line and Distress Line are not emergency services—if there is an immediate, life-threatening emergency, call 911.

Notes​

If you are thinking about suicide, you can also call or text 9-8-8 in Canada.

Sources​

Last compiled/checked: December 23, 2025