Health Link 811 (Alberta Health Services)

About

Health Link 811 is a free telephone service that provides trusted health advice and health system navigation for Albertans.

Coverage

• Alberta-wide

Who it’s for

• Anyone in Alberta with a non-emergency health concern who wants advice on what to do next (for example: self-care, seeing a doctor, urgent care, or emergency)

Contact

• Call: 8-1-1
• Toll-free (for internet/VoIP users): 1-866-408-5465
• Website: https://www.albertahealthservices.ca/info/page12630.aspx

Hours

• 24/7/365

Languages

• Support is available in 240+ languages (ask when you call).

Virtual MD

Virtual MD is a program that enables some Health Link 811 callers to talk to a doctor by phone or video about their immediate health concerns. Virtual MD staff will determine the most appropriate type of care, which may be virtual, referral to a primary care network, or direction to the nearest emergency department.

• Hours: Monday to Sunday, 6:00 a.m. – 2:00 a.m.

Notes

• If you have a medical emergency, call 911.

Sources

• Alberta Health Services – 811 Health Link: https://www.albertahealthservices.ca/info/page12630.aspx
• MyHealth.Alberta.ca – Health Link 811 (lists toll-free number): https://myhealth.alberta.ca/811

Last compiled/checked: December 23, 2025