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211 Alberta

About​

211 Alberta is an essential information and referral service that helps Albertans find the right resource or service for whatever issue they need help with. The service is operated by the United Way of the Alberta Capital Region in partnership with the Canadian Mental Health Association, Distress Centre Calgary, and Alberta Health Services.

Coverage​

211 Alberta is province-wide and maintains a database of over 35,000 community and social service resources across Alberta.

Who it's for​

  • Anyone in Alberta looking for information on community, social, health, and mental health/addiction supports
  • People seeking referrals to crisis resources, housing, food/basic needs, employment, disability supports, and more

Contact​

Hours​

  • 24/7/365
  • Live answer 24/7 by phone, text, and chat

Languages​

  • Over 170 languages available via phone
  • Just call 2-1-1 to access interpreter support

Cost​

  • Free service
  • Confidential

What to expect when you call or text​

When you contact 211, a certified Community Resource Specialist will listen to your needs and help navigate you toward the right resource or referral. The specialist will draw on their expertise and the database of resources to connect you with appropriate services in your area.

Special services​

  • Edmonton Crisis Diversion Program: For Edmonton residents in crisis or distress, dial 211 and press 3 for 24/7 crisis diversion services
  • Alberta Wildfire Resources: Database-specific section for wildfire-related assistance
  • Gender-Based Violence Support: Resources available for those experiencing violence or abuse

Accessibility​

  • TTY/IP Relay: Accessible via text or chat for those with hearing or speech disabilities
  • Online chat option for those who cannot use voice calling
  • Over 170 languages via phone (interpreter supported)

Sources​

Last updated/checked: December 23, 2025