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Kids Help Phone (Canada)

About​

Kids Help Phone provides free, confidential support for kids, teens, and young adults across Canada through phone, text, and online chat.

Coverage​

  • Canada-wide

Who it’s for​

  • Kids, teens, and young adults in Canada looking for support with mental health and well-being
  • People who prefer phone, text, or online chat support in English or French (and phone interpretation in many languages)

Contact​

Hours​

  • Phone (call): 24/7
  • Texting: 24/7
  • Live Chat counselling: Daily, 7 p.m. – midnight (ET) (accepting new chats until 11:15 p.m. ET)

Languages​

  • English and French (one-to-one services)
  • Phone support in 100+ languages using trained interpreters (examples listed on the call page)

What to expect when you call, text, or chat​

  • Call: You’ll reach a professional counsellor.
  • Text: You’ll connect with a trained volunteer crisis responder.
  • Live Chat counselling: You’ll chat in real time with a professional counsellor during posted hours; the page may show "Live Chat is closed" outside those hours. The Live Chat FAQ notes it is anonymous and confidential.

Privacy and safety approach​

Kids Help Phone describes its services as confidential; the Live Chat counselling page notes it is anonymous and confidential and links to privacy details (including duty to report).

Sources​