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Hope for Wellness Helpline (First Nations, Inuit, and Métis — Canada)

About​

Hope for Wellness provides immediate mental health counselling and crisis intervention to First Nations, Inuit, and Métis people across Canada by phone and online chat.

Coverage​

  • Canada-wide

Who it’s for​

  • First Nations, Inuit, and Métis people seeking emotional support, crisis intervention, or referrals
  • People impacted by issues such as anxiety, relationship challenges, abuse, family and gender-based violence, loneliness, or suicidal thoughts

Contact​

  • Call (toll-free): 1-855-242-3310
  • Chat online: Use “Chat Now” on the Hope for Wellness website

Hours​

  • 24/7

Languages​

  • English and French (phone and chat)
  • Phone support (upon request): Cree, Ojibway, and Inuktitut (availability can vary week to week)

What to expect when you call​

The FAQ describes that after dialing the number you’ll hear a recorded message in English and French, choose English (press 1) or French (press 2), and can ask about availability of Cree/Ojibway/Inuktitut-speaking counsellors.

Counsellors may:

  • Ask how you are doing and what you’d like support with
  • Listen and reflect back what they are hearing
  • Offer coping strategies and local/community resources

Privacy and safety approach​

The service FAQ states:

  • The operator does not keep identifiable records like your phone number
  • Chat history is deleted periodically (the FAQ notes deletion every 2 hours)

Sources​