211 British Columbia (BC 211)
About
BC 211 is a free and confidential information and referral service that helps people find community, social, and government supports in British Columbia (non-emergency).
Coverage
- British Columbia
Who it’s for
- Anyone in BC looking for help finding services (e.g., food, housing, income supports, legal supports, newcomer supports, counselling, etc.)
Contact
- Call: 2-1-1
- Text (SMS): 2-1-1
- Web chat: Available via the website
- Toll-free (phone support): 1-888-484-3211
- Email: 211-help@uwbc.ca
- Website: https://bc.211.ca/
Hours
- Resource Navigator hours: 9:00am–9:00pm (Mon–Fri, excluding holidays)
Languages
- Phone interpretation is available in 240+ languages and dialects.
What to expect when you call or text
- A trained Resource Navigator will listen to what you need and suggest/refers you to relevant services.
- You may be placed in a queue for text or web chat support.
Sources
- BC 211 — Contact Us (hours, call/text, interpretation): https://bc.211.ca/contact-us/
- BC 211 — Getting Started (phone/text/chat details; toll-free support): https://bc.211.ca/getting-started-with-211/
- BC 211 — Service listing (hours, toll-free, email): https://bc.211.ca/result/211-british-columbia-9491366/
Last compiled/checked: December 23, 2025